FAQ

Not as much as you'd think. A rough brief, a sense of your budget range, and a bit of background on your business is enough to get started. We're used to working with half-formed ideas, the thinking happens together.

Absolutely. Most of our process runs remotely, video calls, shared documents, and regular check-ins. We've worked with clients across Europe and beyond without ever needing to be in the same room.

Yes. While we love being involved from strategy through to execution, we're happy to step in wherever you need us, whether that's a logo, a campaign, or just a fresh set of eyes on something you're already building.

Not at all. Almost all of our process happens remotely. If you're based in Rotterdam and want to grab a coffee, we're always up for that, but it's never a requirement.

It depends entirely on scope. A brand identity typically takes 4–6 weeks. A full website can take 6–10 weeks. Ongoing marketing work is structured month to month. We'll always give you a realistic timeline upfront, not a best-case one.

As much or as little as you prefer. Some clients like to be closely involved at every step. Others hand us the brief and check back at key milestones. We adapt to how you work best, as long as we can ask the right questions early on.

We typically include two rounds of revisions per deliverable. In practice, we rarely need more than that, because we do the strategic groundwork first, the creative work lands close to the mark from the start.

We listen before we create. We start by understanding your context and goals, then develop ideas collaboratively. We value honest feedback and open dialogue throughout, the work gets better when both sides are involved.

Every project is different, so we don't publish fixed prices. What we do is give you a clear, itemised quote before any work begins, no surprises. Tell us what you're working on and we'll give you a realistic number quickly.

Yes. If you have a fixed budget, tell us upfront and we'll scope a project that fits it. We'd rather be honest about what's achievable than overpromise and underdeliver.

Yes, we ask for a 50% deposit before starting any project. The remaining 50% is invoiced upon delivery. For ongoing retainer work, we invoice monthly at the start of each period.

Yes. Many of our clients work with us on an ongoing basis, monthly retainers for marketing, social media, or creative support. We'll propose the right structure based on your needs.

All final files in the formats you need, print-ready, web-optimised, editable source files where applicable. For brand projects we also deliver a brand guide. You own everything we make for you.

Absolutely. Many of our clients come back for follow-up work, ongoing campaigns, or retainer arrangements. We genuinely enjoy long-term partnerships, the work gets better the better we know each other.

Small tweaks after delivery can often be handled quickly. Larger changes or new directions are scoped as a follow-up. We're always straightforward about what's included and what isn't.